NewDoctor Frequently Asked Questions
How do I register for NewDoctor?
Registering on NewDoctor is quick, easy, and FREE! All you
have to do is fill out the one step registration form. Be sure to provide a valid
email address and choose a name and password that will be easy for you to remember.
Will I need to use my credit card to verify identity?
Yes, your credit card information is necessary. In order
to verify that you are 18 years old or over you will have to enter a valid credit
card number. Your card will NOT BE CHARGED! Again this is for verification purposes
What information do I need to include in registration?
The registration process will include your real name and
address, a valid email address, and a valid telephone number. This is the phone
number that will be used when you are going to speak to an advisor. You will also
need to verify your age by entering a valid credit card number
Can I have more than one account per name or email address?
Each user is only allowed one account. Having more than
one account on NewDoctor is strictly forbidden, this is stated in the Member Agreement
Why do I have to verify my account?
This is to ensure that all your information is correct and
you are over the age of $18
Do I have to enter a Credit Card Number?
Yes, as previously mentioned you must enter a valid credit
card number to verify you are over 18 years of age. Your card will NOT BE CHARGED!
This is strictly for verification purposes
The call did not connect but I lost my 5 FREE minutes.
Because you can only use your 5 FREE minutes on your first
call, they automatically get taken out when the call starts. If for some reason
this happens to you. You can email a NewDoctor representative and we will look at
your call history and add the 5 FREE minutes back to your account. This only applies
to calls that last less than 1 minute
How do I leave feedback?
It is very important to leave feedback after you receive
a consultation. This way the doctor and other users can see what you thought of
the consultation. To leave feedback all you have to do is go to the My Account page
and click on “Leave Feedback.” Once this opens you can leave a rating 1 through
5, 5 being the best, and a brief message for the legal expert. It is important to
be honest when leaving feedback, that way a doctor can know what areas of their
consultations to change and a user can anticipate the type or consultation they
will be getting.
How long does it take for an e-check to clear?
When using an e-check as a method of payment it is important
to note that the check will take 4 to 5 business days to clear. Meaning the money
will not be available to you until the check has cleared
Why Can’t I Get Connected?
There are a few reasons why you would not be able to get
connected when trying to make a call as a user. The first reason is that you have
not verified your account by entering a valid credit card. Also if you are an international
caller, you will have to follow the special instructions for entering your phone
number when you register. You can check this by going to your account and selecting
Change Personal Info. Also you may have entered your phone number incorrectly. This
can also be checked by going to Change Personal Info. Lastly, you may have a zero
balance, and will need to make a deposit before making a call
What Happens if I am not Happy with My Consultation?
At NewDoctor.com we hope that you always have satisfactory
experience. If there is a reason why this doesn’t happen we will refund your Account
for up to $25. It is important that you also leave feedback, so the therapist or
counselor knows how you felt after the consultation was over, and also so future
users know what type of consultation they will be getting if they call that therapist
How do I choose the right Doctor for me?
Depending on type of advice you want to get, will depend
on who you want to receive a consultation from. However it is very helpful to read
the feedback left by other users. Also all the top rated medical experts and doctors
are featured on the homepage and have top placement within the category pages
Will my phone number and name be disclosed to the doctors
who contact me?
No, your private information will stay completely confidential.
The doctors or medical experts will not be contacting you directly. You will be
connected to your therapist through NewDoctor when you hit the Talk Live button.
The doctor will not have any of your personal information, and you will not have
any of the doctor’s personal information. The only information the medical expert
or doctor will be able to view is your NewDoctor user name.
How can I check my messages?
To check your messages, login to NewDoctor and go to My
Messages. If you have a message it will tell you how you have an unread message.
To view the message click on it and the message will come up
How can I write and send a message to a NewDoctor user or
To write and send a message to a user or a doctor, simply
click on Send Message in My Messages found on the My Account page.
Who can I leave feedback for and how do I do it?
As a user you are allowed to leave feedback for a doctor
or medical expert you received services from. You can do so by going to My Account
and clicking on Leave Feedback. A list of medical experts and doctors that you has
consultations with will come up, click on “Leave Feedback.” You will then be able
to rate the call and leave a comment.
How can I deposit funds to NewDoctor?
You can buy credit at NewDoctor by going to My Balance section
in My Account and entering the credit card you wish to use to add funds to your
account. The credit card number you enter will automatically be saved after you
enter it, making it easy to add funds in one single step.
How can I withdraw funds from NewDoctor?
Withdrawals can be made by going to My Account My Balance
How can I change my password, email and/or personal information?
To change your password, email or personal info, simply
go to Change Personal Info in My Account and update. Your member name, first and
last name cannot be changed.
Medical experts and doctors
What steps do I take to become a Doctor or medical expert
To become a doctor or medical expert you have to be able
to give support and help to your clients. To take the first step, please register
by clicking “Give Advice,” found on the bottom of the homepage. After you register
you can log in and create your doctor Profile. We have provided you with a To Do
List to follow to ensure you do not miss an important step when setting up your
How can I update my doctor profile?
As a doctor or medical expert you can update your profile
on Advisor Profile section of My Account. You can update your description, introduction,
browse images or upload your own designed page. You can do this at anytime, just
by simply logging on to your account, or calling a NewDoctor representative.
How can I view and update my clients?
To view and update your clients or callers, visit the My
Clients section after logging in to My Account. Here you can add the NewDoctor users
who have called you for a medical expert and will be calling again.
How can I create a schedule that my clients can see?
As a medical advisor you can create a schedule by going
to My Account and clicking on the My Schedule section. There you can set days, time
and status that work best for you. Please really think about what hours you want
to be available to take calls. It is extremely important that you answer all calls
that come to you
Can I Change my Schedule?
Yes you can change your schedule at any time. You do this
by logging on to NewDoctor and going to My Account. Then select My Schedule and
make the appropriate changes. It is important to make adjustments to your schedule
when necessary to ensure that you are answering every call from the users.
What happens if I miss a call?
NewDoctor has a very strict policy with missed calls. We
have installed a program that scans the site for missed calls. Any doctors or medical
experts who miss calls will be taken off the site for 3 days as a probation period.
During that time your profile will not be seen by users and you will be unable to
receive calls. If this happens 3 times your profile will be taken off the site indefinitely.
That is why it is imperative that you set a schedule that works for.
What happens when I am giving a consultation and someone
else tries to call me?
Your status will show as busy when you are taking a call.
Should someone try to call you while you are giving a consultation, they will receive
a message that you are currently busy and to try again later or schedule an appointment.
This will not show up as a missed call
What is “My Status” and how can I use/change it?
When logged in as a doctor or medical expert, in My Account
section of NewDoctor you can set your Status. This will tell the users your current
status. The statuses you can pick from are: Available and Not Available. Your potential
clients also have an option to schedule calls with you in accordance with your schedule
and Status. It is important to remember when you are making your schedule that you
also have to set your status as well. If you are going to unavailable during a scheduled
time you can do two things. One is log on to NewDoctor and manually change your
status to unavailable. Two, you can call (877) 543-3588 and follow the prompts and
change your status over the phone. If you are having a problem doing this you can
contact a NewDoctor representative and they can do it for you
What is a Featured Doctor and how can I become one?
Featured Doctors are doctors whose profiles are up on the
home page and first spots of every category. To take one of those spots you must
participate and win an auction for the desired spot through Bidding for Top in My
Why am I not getting any calls?
There are a couple reasons why you may not be getting calls.
1. Make sure all your profile information, like your phone number is correct. Also
make sure you have a schedule set for yourself. If you don’t have a schedule set
you will show as unavailable.
2. Sometimes the reason you are not getting calls is simply because it is completely
up to the users on who want to get a consultation from. NewDoctor had no control
over who the users pick. In order to attract users to your profile constantly keep
it updated and refreshed
How come my profile is not saving when I add something to
Two things can be happening. One you are not hitting update
before saving your profile, so the profile is automatically not saved because you
have not updated the changes made to it. Also, sometimes there are glitches or “bugs”
in the system that cannot be detected previous to the problem occurring. Most often
these glitches are random and easily fixed. If this should happen to you please
contact the NewDoctor representatives through email to notify them of the problem
so it can be fixed immediately.
Why are the pictures I put on my profile not showing up?
The size of the picture plays a big role in this. If the
picture is too big it will not show up on your profile. Also sometimes the format
of the picture is not compatible with the site. Jpeg files usually work the best
when putting pictures up on your profile.
How does bidding work?
The bidding feature is not currently running on the site.
All legal experts will be notified when bidding starts and exact instructions will
be provided at that time.
Why can’t I find my profile anywhere on the site?
The only reason your profile would not be on the site is
if you missed a call from a user. As stated previously all legal experts who miss
call are put on a 3 day suspension. If you are unsure if you missed a call you can
email a NewDoctor representative and they will let you know when you missed a call
and when your profile will be put back up on the site.
If I Want to refer a friend for NewDoctor, how do I do it?
What choice of rewards do I have?
If you already have an account with NewDoctor simply go
to Refer a Friend on the Home page, above the main menu and enter your and your
friend’s information. You will get paid $50 when you friend registers and becomes
a paying caller on the site. For further terms and conditions you can read the Affiliate
How do I view the most recent promotions of NewDoctor?
When you register, make sure you mark “Send me Promotions”
checkmark to receive emails with most recent deals and discounts. NewDoctor also
provides its users and medical experts access to all of its most current promotions
on the Promotions page, found on the homepage. This page will let users and medical
experts know exactly what promotions the site is running and when they will expire.
In addition to this NewDoctor has banners all over the site showing the most current